Cookie Policy

Last Updated: March 30, 2025

1. Introduction

This Cookie Policy explains how Zarro Technology (operated by AJRB Services Limited) uses cookies and similar technologies on our website (www.zarro.co.uk) and client portal (my.zarro.co.uk). By using our services, you consent to the use of cookies in accordance with this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device when you visit our websites. They allow us to recognize your device and store certain information about your preferences or past actions.

3. Types of Cookies We Use

a) Essential Cookies (Strictly Necessary)

– Authentication and security cookies
– Session management cookies
– Load balancing cookies
– User interface customisation cookies
– Service access cookies for our control panels

b) Performance and Analytics Cookies

– Google Analytics cookies for website traffic analysis
– Service performance monitoring cookies
– Error tracking cookies
– Website and portal response time monitoring

c) Functionality Cookies

– Language preference cookies
– Theme preference cookies
– Service status preferences
– Control panel preferences
– Session tokens for secure access

d) Client Portal Specific Cookies

– Authentication cookies for single sign-on (SSO)
– Service management cookies
– Billing system cookies
– Support ticket system cookies
– Service status tracking cookies

4. Cookie Purposes

We use cookies to:
– Maintain secure sessions
– Remember your login status
– Track your service preferences
– Monitor system performance
– Analyse site usage patterns
– Provide seamless access to control panels
– Enable single sign-on functionality
– Manage support tickets
– Process transactions securely
– Store theme preferences
– Track uptime and status information

5. Third-Party Cookies

Our services use some third-party cookies, including:
– Google Analytics (_ga, _gid, _gat)
– Payment gateway cookies
– Service monitoring cookies
– Security and fraud prevention cookies

6. Cookie Duration

We use both session and persistent cookies:
– Session Cookies: Deleted when you close your browser
– Persistent Cookies: Remain on your device for a set period
– Authentication Cookies: Usually expire after 24 hours
– Preference Cookies: May last up to one year

7. Managing Cookies

You can control and/or delete cookies as you wish:
– Most browsers allow you to refuse cookies
– You can delete cookies from your browser
– You can opt out of Google Analytics tracking
– You can use private browsing mode

Please note that restricting cookies may impact the functionality of our services, particularly:
– Client portal access
– Control panel authentication
– Single sign-on capabilities
– Service management features
– Support ticket system

8. Essential Service Cookies

Some cookies are essential for our services to function properly. These include:
– Security authentication cookies
– Session management cookies
– Load balancing cookies
– Service access tokens

These cookies cannot be disabled while using our services as they are necessary for core functionality.

9. Analytics and Performance Measurement

We use Google Analytics to:
– Analyse user behavior
– Improve our services
– Track service performance
– Monitor usage patterns
– Identify technical issues

You can opt-out of Google Analytics tracking using:
– Google Analytics Opt-out Browser Add-on
– Browser privacy settings
– Cookie blocking features

10. Cookie Policy Updates

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Information

For questions about our Cookie Policy:
Email: data.protection@zarro.co.uk

For technical support:
Email: support@zarro.co.uk

12. Cookie Consent

By using our services, you consent to the use of cookies as described in this policy. You can withdraw your consent at any time by changing your browser settings, although this may affect your ability to use certain service features.

13. Security Considerations

Our cookies are encrypted and transmitted securely using TLS. We regularly audit our cookie usage to ensure:
– Minimal data collection
– Secure transmission
– Appropriate retention periods
– Compliance with privacy regulations