Responsive, Reliable and Reputable IT Support
IT Support Services
Are you an individual or a business with a need for responsive, reliable and reputable IT Support? Look no further, our team of qualified IT Professionals are here to help. We cater to clients of all sizes, from sole traders and residential customers to large businesses. We have a proven track record for providing affordable, accessible and knowledgeable IT Support to the education, non-profit and business sectors.
Meet Zarro Fusion
Zarro Fusion is our flagship IT Support service which bundles all the essential services that you need to keep your device running optimally and effectively. Fine-tuned to your environment, our team will set up Fusion on your device or across your organisation, and continue to monitor the performance of your device thereafter. Our proactive support service identifies issues before you notice them, and our team fixes them before they disrupt your workflow.
Combined with leading enterprise cybersecurity solutions, automated patching and efficient monitoring tools, Fusion is suitable for all workloads.
All Plans Include
Zarro Fusion includes the following as standard:
- Vulnerability Scanning of your Device(s)
- Automated Patching of your Operating System
- Proactive Problem Identification & Resolution
- Device Performance Benchmarking
- Integrated Cybersecurity Products
- Support for Windows, MacOS and Linux
- Secure Remote Support Capabilities
- Simple Pricing & Flexibility with Monthly Rolling Plans
All starting from £6.99/month!
Frequently Asked Questions
Is there a minimum number of required devices?
No, we have created this service to be accessible to anyone. Start with 1 endpoint at a friendly price!
Can you see my screen without my permission?
There are two answers to this question – yes and no. Technically, yes we could override the consent prompt to view your screen. However, you will always see a banner when we are connected, and our policy is to always require consent on connection. The only time that we would override this is if you have explicitly asked us to remotely connect to your device when you are not present at the device. This is true of all IT Support providers, whether they disclose this or not. We would never connect to your device without your permission, and all access attempts are stored in an audit log on our system.
What do you provide support for?
This is a break-fix service. This means that we can only provide support for broken elements of your operating system. We are unable to provide assistance for ‘changes’, such as a change to the view or appearance of something. Our policy is to help where we can, but we provide this on a best-effort basis, and we cannot guarantee that we will be able to accommodate all requests. This is also true for Third-Party Applications if we do not support them. We will discuss this with you when we perform your onboarding.
Compare Fusion Plans
We’ve created three plans with different levels of coverage and protection for you or your business. If you’re a residential customer, Fusion Basics will more than likely provide you with everything you need, however if you’d like more protection, or are a sole trader, then we’d recommend Fusion Standard. If you’re a business looking for the highest levels of cyber protection and inclusive technical support, choose Fusion Business. If you’re still unsure, feel free to contact us and we can help you decide.
Fusion Basics
✅ Enterprise Anti-Virus
✅ Vulnerability Scanning & Remediation
✅ Automated OS Patching
✅ Automated Problem Remediation
Starting at £6.99/device/month
Fusion Standard
Everything in Basics, plus:
✅ Third-Party Application Patching
✅ DNS/Content Filtering
✅ Enterprise EDR
✅ Automated OS Optimisation
Starting at £10.99/device/month
Fusion Business
Everything in Standard, plus:
✅ Enterprise MDR
✅ 30 Minutes Technical Support per Month
✅ Virtual IT Manager
✅ Fusion Self-Service (Coming Soon)
Starting at £17.99/device/month
We offer a discount on the above pricing for Charities, Students, Startups, and Old Age Pensioners. Please contact us if you’re interested in Fusion and we’ll provide you with customised pricing.
Full-Stack IT
We also provide Full-Stack IT. This means that we will provide everything that you need for your business, from your initial Broadband Line through to the software that you use to conduct business.
We have created an optimised ‘stack’ that we deploy to our clients, this means that all of our clients have consistent technology that we can support. We will provide your firewalls, switches, wireless access points, and your PCs for you, should you wish to subscribe to this service.
Best of all, we’ll install, configure and manage all of this for you. Invest in your business today and let us do the rest.
Ready to Get Started?
We’re delighted that you’re interested in our IT Support solutions. Please get in touch with our team who will be able to help you get onboarded. Email us today at sales@zarro.co.uk