It’s a common misconception that monthly rolling contracts equate to price rises. While we cannot guarantee that we’ll never increase your price (as it’s sometimes out of our control if our carrier partners increase pricing), we can say that our clients who have been with us since we started selling broadband 3 years ago have not yet seen their price increase! We will always give you at least 30 days notice if your price will increase. The last few times that our upstream carriers implemented price increases, we simply absorbed the increase ourselves rather than passing it onto customers. 

Absolutely. In fact, when ordering, you have the option of ordering a router through us or using your own. Please note though that we’re unable to assist with any troubleshooting or configuration of your own routers. We can only support our own routers, but you are free to use your own if you wish. All of the information that you’ll need to use your own router will be available to you in your client portal after your order is committed. 

We are working on it! We hope to make it available very soon, so watch this space (although do feel free to email us in the meantime and we’ll process your order)!

Yes, we can offer you an additional 4 usable addresses or an additional 6 usable addresses. Please note that you will be asked to confirm your intended use case as required by RIPE NCC. These are chargeable and we can provide you with the exact cost when you contact us (pricing can vary).

Zarro SafeNet is a free service that we offer exclusively to our Broadband customers. It is simply a content filter that works 24/7/365 to protect you from scams, phishing and malware. It is not used to block any adult material or replace any parental controls. 

Install refers to the installation of a brand new line to your premises, and requires an engineer visit. A migration typically takes over en existing line at your premises and does not require an engineer visit. Migrations are often free, while installations are not. Note that even if we show an install or migration price on our website, we may deduct this from your invoice if our carriers are offering free installs (it can happen from time to time)!