Secure Remote Assistance to your Device
Let's Get This Sorted
If you’re experiencing technical issues and you’re not enrolled in our Fusion Service, we may request that you come to this page to download our Remote Assistance agent. This agent only lives on your device for as long as our technician is connected, and afterwards is purged from your system. If you would like us to retain access to your systems, you will need to enroll in Zarro Fusion for unattended support.
Join with a Code
If our technicians have provided you with a remote access code, please enter it in the widget on the right of this message. This will download a piece of software which will provide our team with access to your device purely for diagnostic and troubleshooting purposes.
Frequently Asked Questions
Can your technicians see my screen?
Yes, for the duration of the support session, our technicians will be able to view and control your screen on your device. We strongly recommend that you close any confidential documents or information prior to connecting.
Any other questions?
If you have any questions or concerns before running this software on your machine, please raise them with the technician who requested a connection on your machine. Alternatively, contact support@zarro.co.uk